Terms of service

Terms of Service

Last updated: November 1, 2026

1. Introduction

These Terms of Service govern your access to and use of the Caps Gummy website, https://capsgummy.com, and any purchases made through our online store.

The website is operated by HENRIQUEZ COMMUNICATION LLC, a Florida limited liability company registered in the United States.

Throughout these Terms, the expressions "Caps Gummy", "we", "us", and "our" refer to HENRIQUEZ COMMUNICATION LLC.

The expressions "customer", "you", and "your" refer to any person accessing our website or purchasing products through our store.

Business information

By accessing our website or purchasing our products, you agree to these Terms, subject to mandatory consumer protection rights applicable in your jurisdiction.

2. Eligibility

By using this website, you represent that:

  • You are at least 18 years old or have reached the age of legal majority in your jurisdiction.

  • You have legal capacity to enter into a binding agreement.

  • The information you provide during checkout is accurate and complete.

  • You are authorized to use the payment method submitted with your order.

We reserve the right to refuse service where permitted by applicable law.

3. Products and descriptions

Caps Gummy sells dietary supplements in gummy form, including vitamins, minerals, multivitamins, omega-3 supplements, and other nutritional products.

Our products are intended for nutritional supplementation and are not marketed as prescription medicines or pharmaceutical treatments.

Product descriptions, ingredient information, serving recommendations, nutritional information, and other product details are provided for informational purposes.

We make reasonable efforts to ensure that product descriptions and images are accurate. However, minor differences in product appearance, packaging, or presentation may occur.

The actual product labeling and ingredient information supplied with the product should always be consulted before consumption.

4. Dietary supplement disclaimer

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Nothing on this website constitutes medical advice, diagnosis, or treatment.

Statements regarding nutritional ingredients should not be interpreted as guarantees of medical outcomes.

In the United States, applicable dietary supplement labeling and marketing requirements, including FDA requirements, must be observed. Where structure/function claims are made on supplement labeling, the applicable FDA disclaimer and notification requirements apply.

The standard FDA disclaimer, where legally required, is:

"These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease."

Product advertising and other representations must also comply with applicable truth-in-advertising requirements.

Customers should consult a qualified healthcare professional before using dietary supplements if they have questions about ingredients, allergies, pregnancy, existing medical conditions, or possible interactions with other products or medicines.

Customers should follow the serving instructions provided on the product label and should not exceed the recommended serving.

5. Regulatory compliance and geographic sales

Caps Gummy currently offers products for customers in:

  • United States.

  • Canada.

  • United Kingdom.

Products are offered as dietary supplements or food supplements, as applicable to the destination market.

Products intended for sale in the United States must comply with applicable FDA requirements, including applicable provisions of the Federal Food, Drug, and Cosmetic Act and the Dietary Supplement Health and Education Act.

Products intended for sale in the United Kingdom must comply with applicable food supplement, food safety, labeling, composition, and nutrition and health claims requirements.

Products intended for sale in Canada must comply with applicable Health Canada requirements for natural health products, including applicable product licensing and importation requirements.

Where a product is regulated as a Canadian natural health product, it must have the applicable authorization, including a Natural Product Number (NPN), before being marketed in Canada. Importation must also comply with applicable importer and site licensing requirements.

The fact that an ingredient is permitted in one country does not automatically mean that a finished supplement is authorized for sale in another country.

We reserve the right to restrict or discontinue sales of products where applicable regulatory requirements cannot be met.

6. No medical advice

Information provided on our website is not a substitute for professional medical advice.

Caps Gummy does not provide medical diagnoses, prescriptions, or personalized treatment recommendations.

Customers are responsible for reviewing product ingredients and determining whether a product is appropriate for their individual circumstances.

If you experience an unexpected reaction after consuming a product, discontinue use and seek appropriate professional advice.

7. Orders and acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to cancel or refuse an order where permitted by law, including circumstances involving:

  • Suspected fraudulent transactions.

  • Incorrect pricing or product information.

  • Inventory or fulfillment limitations.

  • Shipping restrictions.

  • Regulatory restrictions.

  • Incomplete or inaccurate customer information.

If we cancel an order after receiving payment, we will issue an appropriate refund to the original payment method.

8. Prices and currencies

Products are listed in the currency displayed during checkout.

Our store supports:

  • United States Dollar (USD).

  • British Pound Sterling (GBP).

The currency available to a customer may depend on the selected market and checkout configuration.

Prices may change without prior notice, but changes will not affect orders already accepted.

Unless expressly stated otherwise, applicable taxes, duties, and import charges may be calculated or collected separately according to the destination and applicable law.

9. Payment

Payment must be completed using the payment methods available during checkout.

You authorize us and our payment service providers to charge the selected payment method for the total amount of your order.

The transaction may appear on your financial statement under the billing descriptor:

Capsgummy

We are not responsible for additional charges imposed by banks, card issuers, currency conversion providers, or other financial institutions.

10. Shipping and fulfillment

Caps Gummy operates using third-party fulfillment suppliers.

Products are shipped directly from China to the customer's delivery address.

Orders generally require:

  • Processing time: 1 to 3 business days.

  • Shipping time: 8 to 16 business days after dispatch.

These are estimated timeframes and may be affected by customs processing, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Orders containing multiple products may arrive in separate packages.

Further information is available in our Shipping Policy.

11. Refunds and cancellations

Our Refund Policy forms part of these Terms.

Customers may request a refund within 30 calendar days from the date of delivery under the conditions established in that policy.

Approved refunds are processed to the original payment method within 5 to 10 business days.

Caps Gummy does not require physical product returns for approved refunds under its voluntary refund policy.

United Kingdom customers retain their applicable statutory 14-day cancellation rights for eligible distance purchases.

Nothing in these Terms excludes statutory remedies for defective, unsafe, misdescribed, or non-conforming goods.

12. Customer responsibilities

Customers agree to:

  • Provide accurate contact and delivery information.

  • Use the website lawfully.

  • Avoid fraudulent purchases or payment activity.

  • Avoid interfering with website functionality or security.

  • Avoid submitting false refund or delivery claims.

  • Respect applicable intellectual property rights.

  • Follow product labeling and usage instructions.

Customers are responsible for ensuring that the shipping information entered at checkout is correct.

13. Intellectual property

All content appearing on the Caps Gummy website, including text, branding, logos, graphics, images, product descriptions, design elements, and other materials, is owned by or licensed to HENRIQUEZ COMMUNICATION LLC, unless otherwise stated.

Such materials are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written authorization.

14. Third-party services

Our website may rely on third-party platforms and services, including:

  • Shopify.

  • Payment processing providers.

  • Shipping and fulfillment providers.

  • Meta advertising services.

  • Google Analytics.

  • TikTok advertising services.

  • Klaviyo email marketing services.

These services may be governed by their own terms, privacy policies, and applicable legal requirements.

We are not responsible for independent third-party websites or services outside our reasonable control.

15. Limitation of liability

To the maximum extent permitted by applicable law, HENRIQUEZ COMMUNICATION LLC shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits statutory consumer rights or liability for matters that cannot legally be excluded, including applicable liability for defective products, fraud, or personal injury caused by negligence.

16. Disclaimer of warranties

To the extent permitted by applicable law, the website and its digital services are provided on an "as available" basis.

We do not guarantee uninterrupted website availability or error-free operation.

Nothing in this section excludes mandatory statutory warranties or guarantees applicable to products purchased by consumers.

17. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms in a manner that causes legally recoverable losses or liabilities to HENRIQUEZ COMMUNICATION LLC.

Nothing in this section removes any mandatory consumer protection rights.

18. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how personal information is collected, processed, stored, and shared.

By using our website, you acknowledge that your personal information may be processed as described in that policy, subject to applicable consent and privacy requirements.

19. Governing law and jurisdiction

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Subject to mandatory consumer protection rules, disputes arising from these Terms shall be submitted to the competent courts located in Florida, United States.

For consumers residing in the United States, Canada, or the United Kingdom, nothing in this provision deprives them of mandatory consumer rights or protections that cannot legally be waived, including applicable rights to bring proceedings in their country of residence.

20. Changes to these Terms

We may update these Terms when necessary to reflect changes in our services, business operations, or applicable legal requirements.

The updated version will be published on our website.

Continued use of the website following publication of updated Terms constitutes acceptance where such acceptance is legally effective.

21. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in effect to the extent permitted by applicable law.

22. Entire agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable website policies, constitute the terms governing your use of the Caps Gummy online store.

23. Contact information

For questions concerning these Terms, contact:

Caps Gummy
HENRIQUEZ COMMUNICATION LLC
5107 HECTOR CT
TAMPA, FL 33624
United States

Email: support@capsgummy.com
Website: https://capsgummy.com
EIN: 88-2310790