Shipping policy

Shipping Policy

Last updated: November 1, 2026

This Shipping Policy explains how orders placed through Caps Gummy, operated by HENRIQUEZ COMMUNICATION LLC, are processed, shipped, and delivered.

Business information

Brand: Caps Gummy
Legal business name: HENRIQUEZ COMMUNICATION LLC
EIN: 88-2310790
Registered address: 5107 HECTOR CT, TAMPA, FL 33624, United States
Support email: support@capsgummy.com
Website: https://capsgummy.com

1. Shipping destinations

Caps Gummy currently accepts orders for delivery to:

United States.
Canada.
United Kingdom.

Shipping availability may depend on the destination address, product availability, carrier coverage, and applicable import regulations.

2. Shipping origin

All Caps Gummy products are shipped directly from China through third-party suppliers and fulfillment partners.

HENRIQUEZ COMMUNICATION LLC operates the online store and coordinates order fulfillment through these third-party suppliers.

Our products are not necessarily dispatched from the United States, Canada, or the United Kingdom.

3. Order processing time

Our standard order processing time is:

1 to 3 business days.

Processing begins after successful payment confirmation.

During this period, orders are verified, prepared, and transferred to the appropriate fulfillment provider for dispatch.

Business days exclude weekends and applicable public holidays.

Customers will receive shipping confirmation when their order has been dispatched and tracking information becomes available.

4. Estimated shipping time

Our estimated delivery timeframe is:

8 to 16 business days after dispatch.

This estimate applies to shipments to the United States, Canada, and the United Kingdom.

The delivery estimate begins after the order has been processed and dispatched, not from the date the order was placed.

The total estimated time from purchase to delivery is therefore generally:

Processing: 1 to 3 business days.
Shipping: 8 to 16 business days after dispatch.

These timeframes are estimates and are not guaranteed delivery dates.

5. Tracking information

Where tracking is available, customers will receive tracking information by email after dispatch.

Tracking updates may take several days to appear in the carrier's system.

Customers can use the tracking information to follow the shipment through the available carrier tracking service.

If tracking information does not update or appears inconsistent, please contact:

support@capsgummy.com

Please include your order number.

6. Multiple packages and split shipments

Orders containing multiple products may be shipped in separate packages.

This may occur because products are stored, prepared, or dispatched by different third-party fulfillment facilities.

Consequently:

Items from the same order may have different tracking numbers.
Packages may be dispatched on different dates.
Products may arrive on different days.
One item may arrive before another item from the same order.

A delivery confirmation for one package does not necessarily mean that every item in the order has been delivered.

If part of your order is missing, please contact our support team so we can investigate the remaining shipment.

7. Shipping delays

Although we work with third-party suppliers and shipping providers to facilitate delivery, delays may occur due to circumstances beyond our reasonable control.

These may include:

Customs inspections.
International transportation delays.
Carrier operational issues.
Severe weather.
Public holidays.
Incorrect or incomplete delivery information.
Government restrictions.
Other unexpected logistics disruptions.

If your order has not arrived after the maximum estimated delivery period of 16 business days following dispatch, contact support@capsgummy.com.

We will review the available tracking information and determine the appropriate resolution under our Return and Refund Policy.

Nothing in this section limits mandatory consumer rights relating to late or non-delivery.

8. Customs duties, taxes, and import charges

Because products are shipped directly from China, international shipments may be subject to customs inspections, import duties, taxes, handling charges, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, such charges are the responsibility of the customer.

Customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other destination-related fees that are lawfully payable by the recipient.

Customs authorities determine applicable charges according to the destination country's laws and regulations.

Caps Gummy does not control customs assessments, clearance procedures, or decisions made by governmental authorities.

9. Delivery address

Customers are responsible for providing a complete and accurate delivery address at checkout.

This includes:

Recipient's full name.
Street address.
Apartment or unit number, where applicable.
City.
State, province, or region.
Postal or ZIP code.
Country.
Contact telephone number, where required by the carrier.

Caps Gummy is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer, subject to applicable consumer protection laws.

If you notice an error in your delivery address, contact support@capsgummy.com immediately.

We cannot guarantee that address changes will be possible after an order has entered fulfillment or been dispatched.

10. Failed deliveries and undeliverable packages

A package may be considered undeliverable if the address is incomplete, the recipient cannot be located, delivery is refused, or the carrier is unable to complete delivery.

If your package is marked as undeliverable, please contact our support team.

We will review the shipment status and determine the appropriate resolution under applicable law and our refund policy.

11. Lost or missing shipments

If tracking indicates that a package has been lost, or the order has not arrived within the maximum estimated delivery period, contact:

support@capsgummy.com

Include your order number and any relevant delivery information.

We will investigate the shipment with the relevant fulfillment provider or carrier.

Where a refund is approved because an order was not delivered within the applicable timeframe, the refund will be processed in accordance with our Return and Refund Policy.