Refund policy

Return and Refund Policy

Last updated: November 1, 2026

This Return and Refund Policy applies to all purchases made through Caps Gummy, operated by HENRIQUEZ COMMUNICATION LLC, a Florida limited liability company registered in the United States.

Business information

Brand name: Caps Gummy
Legal business name: HENRIQUEZ COMMUNICATION LLC
EIN: 88-2310790
Registered business address: 5107 HECTOR CT, TAMPA, FL 33624, United States
Customer support email: support@capsgummy.com
Website: https://capsgummy.com
Billing statement descriptor: Capsgummy

By placing an order through our website, you acknowledge that you have read this policy, subject to any mandatory consumer rights applicable in your country.

1. Our return policy

Caps Gummy operates a no-physical-return policy.

We do not require customers to physically return products to obtain an approved refund. Our products are shipped directly from China through third-party fulfillment suppliers, and our company does not operate a customer return receiving facility.

When a refund request is approved, the customer may keep the product or dispose of it safely. No physical return is required.

This policy does not limit any mandatory consumer rights under applicable law.

2. Refund eligibility

Customers may request a refund within 30 calendar days from the date of delivery.

Refund requests may be approved under the following circumstances:

Damaged products

If an item arrives damaged, defective, or visibly compromised, contact us with photographs showing the product and the damage.

Incorrect products

If you receive an item different from the one ordered, contact our support team and provide photographs of the received item.

Orders not delivered

If your order has not arrived after the maximum estimated delivery period of 16 business days following dispatch, you may contact us to request an investigation and refund.

We will review the tracking information and delivery status before approving the request.

Customer dissatisfaction

If you are dissatisfied with a product, you may submit a refund request within 30 calendar days from delivery.

For dissatisfaction requests, you must contact our support team and provide a photograph of the product received, together with a brief explanation of the reason for your request.

Each request will be individually reviewed.

3. How to request a refund

To request a refund, email:

support@capsgummy.com

Your email should include:

Your full name.
Your order number.
The email address used to place the order.
A description of the reason for your request.
Photographs of the product when required under this policy.

Please submit your request within the applicable 30-day period.

Our support team will review the information and notify you whether the request has been approved.

4. No physical return required

Once a refund has been approved:

You are not required to ship the product back.
You may keep the product.
Alternatively, you may dispose of the product safely.
No return shipment is necessary to process the approved refund.

Caps Gummy will not require a customer to send an approved refund item to China or to any other location.

5. Refund processing

Approved refunds will be issued to the original payment method used when placing the order.

Once approved, refunds are generally processed within 5 to 10 business days.

The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

The billing statement may identify the transaction as Capsgummy.

We cannot control additional processing delays imposed by financial institutions.

6. Non-refundable items

The following items are not eligible for voluntary refunds under this policy, except where mandatory consumer protection laws provide otherwise:

Personalized or custom-made products.
Gift cards.
Personal hygiene products with a broken security seal.

Nothing in this section excludes statutory rights relating to defective, misdescribed, unsafe, or otherwise legally non-conforming goods.

7. United Kingdom consumer cancellation rights

Customers in the United Kingdom have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For eligible distance purchases, customers may cancel their order within 14 days after the day they receive the goods, without providing a reason.

To exercise this right, contact:

support@capsgummy.com

Clearly state that you wish to cancel your order under your statutory cancellation rights and include your order number.

Caps Gummy voluntarily waives the requirement for physical return of the goods. You may keep or safely dispose of the goods following confirmation of cancellation.

Where applicable, statutory refunds will be processed using the original payment method and within the legally required timeframe.

This cancellation right is separate from our additional 30-day refund policy.

Your statutory rights concerning faulty, unsafe, or misdescribed goods remain unaffected.

8. United States and Canadian consumer rights

Customers in the United States and Canada retain all applicable rights under federal, state, provincial, and territorial consumer protection legislation.

Nothing in this policy excludes or restricts rights that cannot legally be excluded or restricted.

Where a product is defective, damaged, incorrect, or otherwise fails to meet applicable legal requirements, customers may contact us for assistance and an appropriate remedy.

9. Refund abuse and fraudulent claims

Caps Gummy reserves the right to investigate refund requests that contain inconsistent information, suspected fraud, manipulated photographs, or other evidence of abuse.

We may request reasonable additional information before making a decision.

This provision does not permit us to deny legitimate statutory consumer rights.