Privacy policy

Privacy Policy

Last updated: November 1, 2026

This Privacy Policy explains how Caps Gummy, operated by HENRIQUEZ COMMUNICATION LLC, collects, uses, stores, processes, and shares personal information when you visit https://capsgummy.com, place an order, communicate with our customer support team, or otherwise interact with our services.

We are committed to protecting customer information and handling personal data in accordance with applicable privacy and data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and other applicable United States and Canadian privacy laws.

1. Business information and data controller

The entity responsible for processing personal information is:

Brand: Caps Gummy
Legal business name: HENRIQUEZ COMMUNICATION LLC
EIN: 88-2310790
Registered address: 5107 HECTOR CT, TAMPA, FL 33624, United States
Email: support@capsgummy.com
Website: https://capsgummy.com

HENRIQUEZ COMMUNICATION LLC operates the Caps Gummy online store and determines the purposes and means of processing personal information collected through the website.

2. Personal information we collect

Depending on how you interact with our website, we may collect the following categories of information.

Information you provide directly

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Order details.

  • Customer support communications.

  • Refund and complaint information.

  • Information voluntarily provided when contacting our support team.

Payment information

Payments are processed through third-party payment providers and the Shopify payment infrastructure.

We may receive transaction information such as:

  • Payment status.

  • Transaction reference.

  • Payment method.

  • Billing information.

  • Partial payment card details.

  • Order amount and currency.

We do not intentionally collect or store complete payment card numbers or security codes on our own systems.

Technical and browsing information

When you visit our website, we may automatically collect:

  • IP address.

  • Browser type and version.

  • Device information.

  • Operating system.

  • Website activity.

  • Pages viewed.

  • Referral URLs.

  • Session information.

  • Approximate geographic location.

  • Cookies and similar tracking identifiers.

3. How we use personal information

We process personal information for the following purposes:

Order fulfillment

To receive, process, manage, and fulfill purchases.

Shipping and delivery

To transmit necessary shipping information to our third-party suppliers, fulfillment partners, and delivery carriers.

Customer service

To answer questions, investigate complaints, handle refund requests, and provide order updates.

Payment processing

To process transactions, prevent fraudulent activity, and maintain financial records.

Website operation

To operate, maintain, secure, and improve our online store.

Marketing communications

To send promotional emails, newsletters, and product announcements where permitted by applicable law and, where required, with your consent.

Analytics and advertising

To understand website usage, measure advertising performance, and improve marketing campaigns.

Legal compliance

To comply with applicable laws, regulations, tax requirements, and lawful requests from competent authorities.

4. Legal bases for processing under UK GDPR

Where the UK GDPR applies, we rely on the following legal bases:

Contractual necessity

Processing necessary to accept, process, and fulfill your order and provide requested customer support.

Legal obligation

Processing necessary to comply with applicable accounting, tax, consumer protection, and regulatory obligations.

Legitimate interests

Processing necessary for legitimate business interests, including website security, fraud prevention, service improvement, and operational management, provided those interests do not override your fundamental rights and freedoms.

Consent

Processing based on your consent, including certain marketing communications and non-essential cookies or tracking technologies where consent is legally required.

You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing personal information

We may share personal information with third parties when necessary for the purposes described in this policy.

These parties may include:

Shopify

Our online store is hosted and operated using Shopify's e-commerce platform.

Shopify may process customer information to provide hosting, checkout, payment-related services, security, and other platform functions.

Third-party suppliers and fulfillment partners

Because our products are shipped directly from China, we may share the information necessary to fulfill an order with our suppliers and fulfillment partners.

This may include the customer's name, shipping address, telephone number, order details, and other information required for delivery.

Shipping and logistics companies

We may share relevant shipping information with international carriers, postal operators, customs intermediaries, and delivery providers.

Klaviyo

We use Klaviyo for email marketing, customer communications, and related marketing automation.

Meta

We use Meta Pixel for advertising measurement, campaign optimization, and website interaction analysis.

Google

We use Google Analytics 4 to understand website traffic, visitor behavior, and website performance.

TikTok

We use TikTok Pixel to measure advertising effectiveness, website interactions, and campaign performance.

Professional and legal advisers

We may share information with accountants, legal advisers, auditors, and other professional service providers when reasonably necessary.

Government and regulatory authorities

We may disclose information when required by law, court order, or valid governmental request.

We do not authorize third parties to use personal information for purposes unrelated to the services they provide, subject to their own applicable legal obligations.

6. International data transfers

HENRIQUEZ COMMUNICATION LLC is established in the United States.

Because we operate internationally and use suppliers and service providers located in different countries, personal information may be transferred to, accessed from, or processed in the United States, China, and other countries where our service providers operate.

Where UK GDPR applies, we take appropriate steps to ensure that international transfers are carried out in accordance with applicable data protection requirements.

These measures may include adequacy regulations, approved contractual safeguards, and other lawful transfer mechanisms.

You may contact us at support@capsgummy.com for further information about relevant safeguards.

7. Cookies and tracking technologies

Our website uses cookies, pixels, and similar technologies to support website functionality, measure performance, and understand advertising effectiveness.

The technologies we use include:

Shopify cookies

Purpose:

  • Maintain shopping cart functionality.

  • Support checkout.

  • Remember customer preferences.

  • Maintain website security.

  • Support website operation.

Meta Pixel

Purpose:

  • Measure advertising performance.

  • Understand interactions with our website.

  • Support advertising attribution.

  • Optimize advertising campaigns.

Google Analytics 4

Purpose:

  • Analyze website traffic.

  • Understand visitor behavior.

  • Measure website performance.

  • Identify opportunities to improve the shopping experience.

TikTok Pixel

Purpose:

  • Measure TikTok advertising performance.

  • Track relevant website interactions.

  • Evaluate advertising campaigns.

  • Support campaign optimization.

Klaviyo tracking technologies

Purpose:

  • Support email marketing.

  • Measure email engagement.

  • Manage marketing preferences.

  • Analyze interactions with promotional communications.

Managing cookies and refusing tracking

You can manage your cookie preferences through the cookie consent controls made available on our website.

Where required by applicable law, non-essential analytics and advertising technologies will only be activated after the necessary consent has been obtained.

You may also:

  • Disable cookies through your browser settings.

  • Delete existing cookies.

  • Use browser privacy controls.

  • Enable Global Privacy Control where supported and legally applicable.

  • Unsubscribe from promotional emails using the unsubscribe link included in marketing communications.

Disabling certain cookies may affect some website functions.

Rejecting optional advertising cookies does not prevent you from purchasing products through our website.

8. Marketing communications

We may send promotional emails about products, offers, and updates where permitted by applicable law.

You may unsubscribe at any time by:

Unsubscribing from marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, shipping notifications, and refund updates.

9. Data retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods depend on:

  • The nature of the information.

  • The purpose for which it was collected.

  • Applicable legal requirements.

  • Accounting and tax obligations.

  • Dispute resolution and fraud prevention requirements.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

10. Your privacy rights under UK GDPR

If you are located in the United Kingdom and the UK GDPR applies, you may have the following rights:

  • Right of access to your personal data.

  • Right to rectification of inaccurate or incomplete data.

  • Right to erasure in applicable circumstances.

  • Right to restrict processing.

  • Right to data portability.

  • Right to object to certain processing activities.

  • Right to withdraw consent.

  • Rights relating to certain automated decision-making and profiling.

  • Right to lodge a complaint with the Information Commissioner's Office (ICO).

You may exercise applicable rights by contacting:

support@capsgummy.com

You may also contact the UK Information Commissioner's Office through its official website:

https://ico.org.uk/

11. California privacy rights under CCPA/CPRA

If you are a California resident and the CCPA/CPRA applies to our business, you may have the following rights:

Right to know

You may request information about the categories and specific pieces of personal information collected, the sources of collection, the purposes of processing, and the categories of third parties with whom information is shared.

Right to delete

You may request deletion of personal information, subject to applicable legal exceptions.

Right to correct

You may request correction of inaccurate personal information.

Right to opt out of sale or sharing

You may opt out of the sale or sharing of personal information as those terms are defined under California law, including certain disclosures for cross-context behavioral advertising.

Right to limit certain sensitive information uses

Where applicable, you may request limitations on the use and disclosure of sensitive personal information.

Right to non-discrimination

We will not unlawfully discriminate against you for exercising your privacy rights.

How to submit a California privacy request

Send an email to:

support@capsgummy.com

Subject: California Privacy Rights Request

Please identify the request you wish to make and provide sufficient information for us to verify your identity.

Where applicable, we will recognize and process Global Privacy Control signals as an opt-out preference signal.

We will respond within the timeframes required by applicable law.

12. Canadian privacy rights

Canadian customers may have rights under applicable federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

Depending on the applicable legislation, these rights may include:

  • Access to personal information.

  • Correction of inaccurate information.

  • Information about how personal data is collected and used.

  • Withdrawal of consent where permitted.

  • Submission of privacy complaints.

To exercise these rights, contact support@capsgummy.com.

13. Children's privacy

Our website and products are intended for adults and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If we become aware that personal information has been collected from a child in circumstances requiring parental consent, we will take appropriate steps to address the information.

14. Data security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and personal information.

15. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security measures of websites operated by third parties.

We recommend reviewing their respective privacy policies before submitting personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our business operations, technology, services, or legal requirements.

The latest version will always be published on:

https://capsgummy.com

The date at the beginning of this policy indicates when it was most recently updated.

17. Contact information

For privacy questions, complaints, or requests concerning personal information, contact:

Caps Gummy
HENRIQUEZ COMMUNICATION LLC
5107 HECTOR CT
TAMPA, FL 33624
United States

Email: support@capsgummy.com
Website: https://capsgummy.com